Damages: Customer is responsible for all damages to unit and any cleaning charges ($50) due to misuse (food, gum, rocks, etc). Someone should be with the unit until time of pick up to avoid any problems. A full replacement cost for the Incredibounce unit will be charged if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.
Rainy/Cold/Windy Days: We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Incredibounce, LLC reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a $50 fee. See Weather Cancellation Policy.
WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.
If you need to reschedule, the sooner we know the more options we can offer you. Please note that all cancellations MUST BE IN WRITING and sent to: Incredibounce@gmail.com. If you are canceling with 24hours of your event you MUST CALL the office during regular office hours or call the after hours emergency number.
Incredibounce reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
Weather Cancellation Policy: Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 40°F or actively raining in your area 2 hours before your rental period.
NOTE: We do not do cancellations for wet muddy yards. If it rained the day, night, or morning before your party and you are concerned about how wet your yard is, don’t worry we have you covered. We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatable and then extend all the way up to your back porch or front entry way. Kiddos won’t even have to set foot onto the wet grass.
Refund Policy: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.
Please call 859-475-2933 for delivery pricing. We can accommodate large events outside our normal delivery zones. Please CONTACT US for more information.
Delivery Times:Backyard parties are delivered within a 3 hour delivery window. Drivers are scheduled to arrive no later than one hour before your event start time. Park, School, Church, and Corporate delivery sites are generally delivered during the hour before your event. We strive to ALWAYS have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
Set up:Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.
It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
Incredibounce, LLC is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is to avoid any damage. Incredibounce is not responsible for any damage done to underground wiring or piping. Please call 811 to determine any areas to avoid while setting up the Incredibounce unit.
ATTENTION:Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
Pick Up Times: Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.